Care Quality Commission

The Care Quality Commission (CQC) is an independent regulator of health and adult social in England. Their role is to make sure health and social care services provide people with safe, effective, compassionate, high quality care and to encourage improvement in services.

Regulatory inspections and checks are made of all providers of health and care services – including Origin. This is to verify that the service provider meets the legal requirements associated with the Health & Social Care Act 2008 and to look at the overall quality of service. Following the inspection a CQC rating for the service is given.

The CQC report states, ‘People who used the service told us they were happy with the care and support provided. People applauded the way in which Origin enabled them to live independent lives.’

Overall CQC Rating

‘We are proud to announce that our CQC rating is: GOOD. Comments, within the report, from our clients support this rating. They demonstrate our continued aim to provide, life enhancing, quality live-in care services for those with a spinal injury. Please find below just a few of the client comments about Origin and our services. You can click on ‘See the Report’ in the right hand panel on this page.’ Peter Henry, Managing Director, Origin.

Client Comments

‘I feel totally safe’

‘I can live life. I live it differently but with the support of Origin I can live it. Fantastic care.’

Staff are well informed and skilled.’

‘The training must be excellent because the care is good.’

‘Staff are very professional, very conscientious and very good.’

‘I’m pleased with the continuity and quality of care.’

‘Continuing healthcare funding allows a mixture of medical and social care to be provided and Origin understood that. They worked with me throughout and scheduled assessments, which took place as we arranged.’

PA Comments

‘The training is the best I’ve ever had.’

‘All the training was evidence based, delivered professionally and related to the people we work with. I could apply it in practice.’

‘I would have no qualms about contacting any of the managers. They look for feedback from us so we can improve.’